Refund policy

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at mahfoosnaseef@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at mahfoosnaseef@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

At Kent.vills, we follow an exchange-focused policy to keep the process simple and hassle-free.

* Return or exchange requests must be raised within 48 hours of receiving the product.
* We do not accept returns for change of mind, colour preference, or incorrect size selection.
* Please check our size chart carefully before placing your order.
* Products must be unused, unworn, unwashed and in their original condition, with all tags and packaging intact.
* Size exchanges are subject to product availability.
* If you receive a wrong or damaged product, please contact us within 48 hours of delivery with clear photos/videos of the product and packaging.
* Refunds are not provided for standard returns or eligible exchanges. Approved cases will be handled through an exchange or replacement, subject to our policy and applicable law.
* Products that show signs of use, washing, damage or alteration will not be eligible for return or exchange.

Please contact our customer support team within 48 hours of delivery to initiate a request.